National Bank Investments Inc. (NBI) clients who are not satisfied with a product or investment service have the right to lodge a complaint and to request that their issue
To file a complaint, proceed as follows:
Go to your business unit directly, or contact your unit's Compliance Officer by telephone, mail or e-mail. If they are unavailable, call the National Bank Investments Investor Advisory Services at 1-888-270-3941.
Contact National Bank's Office of the Ombudsman:
P.O. Box 275
Telephone No.: 1-888-300-9004
For additional information on the NBI complaint management procedure, please refer to one of the following documents: