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Complaint settlement

Contact us

If you have any concerns or complaints, please let us know as soon as possible. Many situations can be clarified by contacting us.

How to file a complaint

If we are unable to provide you with a satisfactory response, you can file a complaint by contacting the team responsible for handling complaints at:


    Legal Affairs
    Capital Markets and Wealth Management , Client Relationship and Complaints Advisory Services

    1155 Metcalfe, 4th floor
    Montreal, Quebec H3B 4S9
    Telephone: 514-879-2222
    Toll-free: 1-800-361-8838
    Email:  NBIComplaint@nbc.ca

To help us understand your situation, please include the following information, if applicable, with your complaint:

  • Your name and contact information• The category of clients you represent, such as institutional clients, pension funds, portfolio managers, investors or retail clients, etc.
  • A brief description of the situation (with important dates)
  • The resolution you’re looking for; and
  • Any document or information that is useful for understanding your complaint.You can also file a complaint by completing the form available on the Autorité des marchés financiers website.

Next steps:

  • Within 5 business days of receiving your complaint, an acknowledgement letter will be sent to you indicating the name and contact information of the person responsible for handling your complaint.
  • This person will contact you to discuss your complaint.
  • Within a maximum 60 days following the receipt of your complaint, a final response will be sent to you explaining the results of the analysis and our conclusion. If, however, additional time is required to process your complaint, you will be informed in writing; and
  • If you are offered a settlement, you will be given time to assess it and provide us with your response.

Other options

If you are not satisfied with the handling of your complaint or the final response, you have other options:

  • Autorité des marchés financiers 
    800 Square-Victoria, suite 2200
    Montreal, Quebec H3C 0B4

    Place de la Cité, PwC Tower
    2640 Laurier, suite 400
    Quebec City, Quebec G1V 5C1

    Toll-free telephone: 1-877-525-0337
    website: www.lautorite.qc.ca